Shipping Policy – Touch Store
At Touch Store, we are committed to providing a clear and reliable shipping experience for our customers within the Kingdom of Saudi Arabia through our approved shipping partners, in a manner suitable for technology products and mobile accessories.
1. Shipping Coverage
Touch Store provides shipping services within the Kingdom of Saudi Arabia only, subject to delivery availability in the customer’s selected city or area.
2. Order Processing Time
Orders are processed within 24 to 48 business hours after the order has been confirmed and payment has been successfully completed.
Processing time does not include official holidays or any delays beyond the store’s control.
3. Estimated Delivery Time
The estimated delivery time ranges from 2 to 7 business days after the order is handed over to the shipping company. Delivery time may vary depending on the city, delivery area, and the shipping company’s schedule.
Delivery times are estimated and may be affected by operational factors or circumstances beyond the control of Touch Store.
4. Shipping Fees
The final shipping fees will appear at checkout before confirming the purchase. Shipping fees may vary depending on the city, order weight, or available promotions at the time of purchase.
5. Free Shipping
Touch Store may offer free shipping during certain promotions or when the order exceeds a specific amount. Any applicable free shipping offer will be clearly shown on the checkout page when available.
6. National Address and Contact Information
Providing a correct and complete National Address is a mandatory requirement to complete and ship the order within the Kingdom of Saudi Arabia.
The customer is responsible for entering the National Address accurately, as well as ensuring that the contact details, mobile number, and any additional delivery information are correct to help the shipping company complete the delivery process.
Any incorrect National Address, missing contact information, or unclear delivery details may result in shipment delays or failed delivery.
7. Shipment Tracking
Once the order has been shipped, the customer will be provided with a tracking number or tracking link whenever made available by the shipping company, allowing the customer to follow the shipment status until delivery.
8. Shipping or Delivery Delays
Shipping or delivery delays may occur due to circumstances beyond the control of Touch Store, such as high shipping company workload, official holidays, weather conditions, operational circumstances, or unclear National Address and contact details.
In the event of any delay, Touch Store will make reasonable efforts to assist the customer and follow up on the shipment status with the shipping company.
9. Failed Delivery or Returned Shipments
The customer is responsible for responding to calls and messages from the shipping company and for providing a correct and complete National Address along with accurate contact information to complete the delivery.
If the shipment is returned due to an incorrect National Address, lack of customer response, or inability to reach the customer, re-shipping fees may apply upon requesting the order to be shipped again, depending on the case and the shipping company’s charges.
10. Damaged Shipments or Missing Products
If the shipment arrives damaged or if any products are missing, the customer must contact customer service within 24 hours of receiving the shipment and provide the order number along with clear photos of the outer packaging, the product, and any visible damage or missing items.
The case will be reviewed, and the appropriate action will be taken without prejudice to the customer’s statutory rights.
11. Order Cancellation Before Shipping
The customer may request to cancel the order before it is handed over to the shipping company.
If the order has already been shipped and handed over to the shipping company, it will be subject to Touch Store’s approved return and exchange policy, in accordance with the applicable regulations.
12. Shipping Inquiries
For any shipping-related inquiries, customers may contact us through the customer service channels listed on the store.